Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How do I claim my 10% discount on my first order?
Simply sign up for our newsletter using the pop-up or footer link. You will receive a unique discount code via email to apply at checkout.
Are your beauty products cruelty-free and vegan?
We are committed to ethical beauty. 90% of our range is vegan, and 100% of our products are certified cruelty-free and never tested on animals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact support to initiate a return.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.